The On Home Asia Customer Code


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STORY ABOUT US

The story about us from the early days of establishment. What is our service principle?

PRINCIPLES OF CUSTOMER SERVICE

From the very beginning of our establishment, we have chosen the principles of the company’s development. Coupled with the principles of executive management, that is the principle CUSTOMER SERVICE is well understood and remembered by the whole company.

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CORE VALUES

We have selected the valuable and appropriate values ​​for serving customers, which are:

Giá trị cốt lõi

4 CORE VALUES

  • Safe
  • Science
  • Exquisite
  • Fast

11 PRINCIPLES – KIM CHU NAM SERVICES

These 11 principles are considered important in our customer service culture and are our guideline…

11 PRINCIPLES

  • Customer location.
  • Customer time is a price fund.
  • Build customer trust.
  • Create convenience for customers.
  • Solve customer problems.
  • Confidentiality and respect for personal information.
  • Listen to feedback and take action.
  • Absolutely sincere.
  • Policies, prices are clear, open, fair and detailed.
  • Customer support is about supporting the business itself.
  • The most important and hardest thing to do: Do ​​the right thing.
11 nguyên tắc - kim chỉ nam

COMMITMENT FOR THE FUTURE

Our commitment GROW MORE every day…

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COMMITMENT FOR THE FUTURE

We promise to follow these principles in our customer service.

We promiseto create a culture that puts the customer first, an experience that customers love, technologies that are appreciated by most customers.

And we promise to hold ourselves accountable by scoring ourselves against these principles every year.