Exchange/return, refund policy is applied to retail products at Shop On Home Asia. The interior construction works On Home Asia would apply a support and warranty policy.

1. Product return conditions.

Customers provide documents such as invoices, delivery receipts, and bank statements.
The product when the customer receives is defective or has an error on the manufacturer’s side.
The product is still in its original packaging, tags, and tags.
The product has not been assembled or used and has accompanying gifts (if any).
The product is not on the list of restricted returns.
The product has a return period according to the provisions of each item.

2. Regulations and product return time.

2.1. 2.1. For products of the brand Beyours.

Free return and exchange within 7 days when the product has technical defects.

Returns and exchanges are subject to a fee within 15 days for cases stemming from the customer’s subjective reasons. Or Customers change their usage needs. In these cases, the Customer will have to bear a return fee, such as:

In case of exchange:

+ Shipping fee to change the goods (Including departure and return direction).

+ Exchange fee of 10% of the value of goods on the invoice.

Note: The exchanged product must be of equal or greater value than the returned product. Any difference on old invoices will not be refunded.

Return case:

+ Return shipping fee.

+ Return fee of 30% of the value of goods on the invoice.

2.2. 2.2. Products of the Chilux brand.

All costs incurred during the warranty period are completely FREE. In case of maintenance, please pay the shipping cost. Specifically:

The product has technical defects due to the Manufacturer.
Returned products must be in original condition and eligible for warranty.

The product is out of warranty period. However, we will support the replacement of accessories, and repair when customers need it.
Warranty does not apply to products damaged by mechanical force. Such as deforming, falling, and breaking; scratched, scratched, dented, and wet. Or because you arbitrarily disassemble or repair the product without notifying On Home Asia.

Product return policy.

Manufacturer’s fault.
The product when the customer received it was defective. Such as the outer box or the product is not true to what is described on the website.
Products are damaged, broken, or cracked when customers check the goods.
Returns within 100 days from the date of receipt. If any accessory is damaged, On Home Asia will support and replace it completely free of charge.
Does not apply to used products. Or have had the effect of changing the shape, material, and quality of the product.

2.3. 2.3. Exchange/return, refund policy for other brand products.

Returning products when there is an error from the supplier or wrong product delivery, etc. Shipping time and costs will vary depending on the product and geographical distance, etc.

Submission of a replacement or refund product will be initiated after checking the reviews of the product returned by the customer. The product quality evaluation process at On Home Asia is about 3-5 working days.

After that, the Customer Care Department will contact you and agree with you. Specifically on the decision to repair or return, agree on delivery schedule & fees (if any).

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For further details and questions, please contact:

ON HOME ASIA CO., LTD

Email: oha@onhome.asia
Address: No. 77 Street No. 8, Hiep Thanh 3 Residential Area, Hiep Thanh Ward, City. Thu Dau Mot City, Binh Duong
Hotline: 0937 76 73 37