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Our activities

SUPPORT AND WARRANTY POLICY

Support and warranty policies are applied to interior construction works.

1. Support and warranty policy.

ON HOME ASIA Co., Ltd. warrants all products within 24 MONTHS from the date of acceptance and put into use. As follows:

  • The product is warranted. And free of charge for all repair and replacement costs due to improper installation. technical problems or manufacturer defects.
  • Due to weather and climate changes, production is warped, shrinking, and discolored.

2. Cases On Home Asia is not responsible for the warranty.

  • Over 24 MONTHS.
  • Incidents caused by the buyer such as: arbitrarily repairing, scratching, damaging, distorting, deforming, etc.
  • Products are damaged due to natural disasters, floods, fires, wear and tear during use, or force majeure.

3. Warranty method.

When there is a problem that customers need advice on and a construction warranty, please contact us at the customer service hotline at 0937 767 337 or email oha@onhome.asia.

Within 48 hours our company will contact you to book an appointment through the warranty house. Within 7 days at the latest, we will send technical staff to check and repair or provide the earliest repair solution according to customer requirements. For damage caused by user error or equipment failure, our company will advise and offer an appropriate repair plan.

ON HOME ASIA CO., LTD

  • Email: oha@onhome.asia
  • Address: No. 77 Street No. 8, Hiep Thanh 3 Residential Area, Hiep Thanh Ward, City. Thu Dau Mot City, Binh Duong
  • Hotline: 0937 76 73 37

On Home Asia project completed